Returns & Shipping

RETURNS & SHIPPING

Online Returns: Valid within 14 days of purchase date.

In-Store Returns: Valid within 7 days of purchase date.

FINAL SALE includes: SALE items and All Jewelry.

ORDERS

Unfortunately, sometimes things sell out in our physical store before we're able to process online orders. If that happens, we'll let you know as soon as possible through email. If you have any questions about your order or if you are interested in an item that is currently out-of-stock, please feel free to give us a call during business hours at 952-926-2252 or email us at shop@pumpzco.com

SHIPPING

Pumpz offers free domestic shipping on orders over $250.00 (excludes Alaska and Hawaii). Orders that are placed between Monday-Friday will ship within 24 hours pending availability and payment verification. This excludes holidays. Orders that are placed on Saturday and Sunday will ship the following Monday.

Standard Shipping: $8 Overnight Shipping: $20. Must place order by 2pm Central Time. Free Shipping: Orders over $250. Applied automatically at checkout.

*Pumpz ships within the United States only. Signature required for any order over $1,000

NEXT DAY SHIPPING

Please take into account next day arrival for next day air shipping is only guaranteed when ordered before 2pm central time on Monday - Thursday.

If you have any further questions regarding shipping, please call 952-926-2252

ONLINE RETURN POLICY

No returns on sale items, jewelry, or special orders. Online and mail orders that are returned or exchanged must be received in-store within 14 days of post-marked date. We strongly recommend requesting an exchange as soon as possible in order to meet our 14 day policy. Pumpz will not accept any returns or exchanges after 14 days. Merchandise must be returned in its original condition with tags attached, box in good condition, and must be accompanied by the sales receipt. We reserve the right to deny a refund based on the condition or the tardiness of the returned merchandise. A full refund will be given minus shipping costs. Shipping costs are not refundable.

Please send to the following address:

Pumpz & Co.
Attn: Returns
Galleria Edina, 3511 Galleria
Edina, MN 55435

IN-STORE RETURN POLICY

Full-price merchandise may be returned or exchanged within 7 days provided the items are unworn and in their original condition, and the box is still in perfect condition and accompanied by the sales receipt. No returns on sale items, jewelry, and special orders.